Blitz Bureau
NEW DELHI: As India’s GCCs evolve from being identified as back offices to becoming innovation hubs, the workforce remains predominantly young, with 93 per cent of employees belonging to Gen Z and millennial cohorts — a report showed on March 12. India continues to strengthen its position as the global hub for Global Capability Centres (GCCs), hosting 53 per cent of the world’s GCCs and employing more than 1.9 million professionals, according to the report by Great Place To Work.
GCCs are in-house global centres set up by multinational organisations to drive strategic, operational, and innovation-led work. The research revealed that 85 per cent of employees working in GCCs report a positive workplace experience, placing the sector close to the broader India Inc. benchmark and underscoring the growing importance of workplace culture as GCCs scale in size and complexity.
India’s GCC ecosystem remains highly concentrated, with 94 per cent of centres located across six key cities — Bengaluru, Hyderabad, Delhi-NCR, Mumbai, Pune, and Chennai. The number of operational GCCs is expected to cross 2,100 by 2028, growing at an estimated compound annual growth rate of 8 per cent through FY2028. GCCs are also projected to account for nearly 35 to 40 per cent of India’s total office space demand this year, reflecting their expanding economic and employment footprint.
“GCCs are no more IT support centres, but global hubs delivering high-value work across industries. GCCs have been creating an equitable workplace compared to the rest of India Inc., but the next steps are to bring them to the forefront of trust, growth, and recognition through decisive, time-bound action,” said Balbir Singh, CEO, Great Place To Work India.
