Blitz Bureau
The UAE Ministry of Health and Prevention (MOHAP) has announced the launch of a comprehensive plan for 2025 aimed at eliminating bureaucracy and enhancing the efficiency and flexibility of healthcare services nationwide, reported gulfnews.com
The initiative, it said, is designed to improve user experience across all categories and redefine service delivery in the sector.
Abdullah Ahmad Ahli, Acting Assistant Undersecretary for the Support Services Sector at MOHAP, was quoted as saying in a press briefing that these initiatives reflect the ministry’s commitment to continuously enhancing its services.
He emphasised that innovative solutions will be deployed to ensure smart, sustainable, and user-centric healthcare services, strengthening the sector’s readiness for the future. Ahli highlighted that the ministry is currently working on a large-scale Service Re-engineering Project, which aims to optimise, redesign, and enhance all its services.
The initiative is being developed in collaboration with stakeholders and strategic partners to align with user needs and preferences. The project also focuses on improving the effectiveness of digital channels to ensure faster, more efficient service delivery.
Ahli mentioned that MOHAP is implementing customer councils, partner focus groups, and direct user interviews to gather feedback and optimise the service experience.
A key highlight of the ministry’s bureaucracy elimination programme is the launch of the National Unified Healthcare Licensing Platform – a digital solution that will centralise and streamline the licensing process for all healthcare professionals in the UAE. The platform aims to simplify procedures, attract top medical talent, and facilitate their seamless integration into the country’s healthcare system.
Ahli noted that digital transformation is one of the ministry’s flagship projects for 2025, focusing on enhancing operational efficiency across all digital services and platforms. It will ensure a seamless, userfriendly experience that meets customer expectations. Another major initiative under this programme is the National Digital Experience Centre, which aims to maximise the utilisation of MOHAP’s existing digital laboratory.
This federal-level centre will expand collaborations with private and local sectors, making it a pioneering hub for digital healthcare innovation. MOHAP is committed to actively involving the community in designing services that align with user behavior, preferences, and needs. Ahli highlighted that MOHAP’s Customer Experience Lab recently won the ‘People Engagement’ category at the inaugural Government Bureaucracy Elimination Award announced during the World Government Summit 2025. The People Engagement category recognises Government initiatives that foster transparency, trust, and collaboration between the Government and the public by integrating user feedback into service development.
Regarding how services are selected for the bureaucracy elimination initiative, Ahli explained that key criteria include: public demand for the service; processing time; number of required documents; service integration levels; and revenue impact.
