Blitz Bureau
THE Centre has issued comprehensive guidelines for handling public grievances by making grievance redressal time-bound, accessible and meaningful.
It has reduced redressal time of public grievances, raised on a dedicated portal, to 21 days, from the existing 30 days.
The Ministry of Personnel, Public Grievances and Pensions said the guidelines for effective redressal of public grievances seek to empower citizens, streamline the process, and bring greater clarity and focus to the redressal of public grievances.
The government also suggested appointment of dedicated officers to handle complaints and emphasised “whole of the government approach” while redressing the grievances. Citizens can register their grievances on www.pgportal.
gov, which will operate as a single window experience. Central ministries and departments will appoint Nodal Officers for Public Grievances, who will address grievances promptly, fairly and efficiently. They have also been asked to set up Dedicated Grievance Cells. The feedback on disposed grievances shall be sent to the citizen by SMS and email.
The grievance redressal timeline under the 2022 policy guidelines was 30 days, which has now been brought down to 21 days.
